My wife and I eat out about twice a week depending on our social schedule. On occasion we like to do something special usually around a date like a birthday or an anniversary or Valentine’s Day.
On this V-day I made an online reservation at Carmen’s Top of the Bridge thru Open Table. I have been there many times for Brunch and some dinners over the years. I had not been there in a while, we were in for a surprise.
The view is spectacular as the restaurant sits at the top floor of the building. Great view of the ocean, Intracoastal waterway and the Boca Raton hotel are afforded. It’s an expansive room with a large dance floor and they usually have live music.It is the type of place that you really dress up for.
We were seated at a properly set table with plenty of room. The music from the one man band was just right, covering a wide genre of musical tastes.
The caesar salad was crisp with just the right amount of anchovies. The sweetheart salad was on the sweet side with goat cheese, baby greens and caramelized walnuts and very delicious according to the Mrs.
I ordered a petite filet with grilled shrimp. Served with baby asparagus and garlic mashed potatoes. The filet was perfectly cooked, so was the shrimp. The veggies were al dente. Presentation was immaculate, the Mrs. ordered the Porcini crusted Filet Mignon which was perfectly cooked and seasoned.
The problem we had was with the wait staff. Their english was extremely difficult to understand. They apparently had a hard time understanding the Queen’s English. We were asked to point at the menu items and to give them the drink numbers from the wine and liquor list.
Now I grew up in South Florida and I am of Hispanic descent so I am very conscious of minority sensibilities. However when you are paying good money for a meal you want the wait staff to understand you and you want to be able to understand them.
Also this place was so disorganized we had to ask for everything. There was a team of four gentlemen ” serving” our area but between them they could not get any orders out on time or to the correct table, it looked like a chinese fire drill.
We had to ask for dessert, coffee and the check because the “head” of this serving team was confused, lost and in over his head.
To add insult to injury they added an 18% gratuity to the bill. I normally add the address for a review but I will not be returning to this Keystone Cops disaster, no matter how good the food is.